At store.heystore.us, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and fair exchange and return process.
Eligibility
- Requests for returns or exchanges must be made within 30 days of receiving your order.
- Items must be unused, unworn, unwashed, and in original condition with tags intact.
- Items showing signs of wear, damage, or alteration are not eligible.
- Final sale or clearance items may not be eligible unless otherwise stated.
How to Request
To initiate a return or exchange, please contact our customer support team within the eligible period. Once approved, we will provide detailed return instructions.
We recommend using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Exchanges
After we receive and inspect the returned item, replacement items will be shipped within 3 business days, subject to availability.
Refunds
- Refunds are issued to the original payment method only.
- Shipping fees are non-refundable unless the return results from our mistake.
- Once returned items are received and approved, refunds will be processed within 3 business days.
- Actual refund posting time depends on your payment provider.